Frequently Asked Questions
Find quick answers to common questions about payment methods, shipping schedules, and products.
We accept Interac e-Transfer and Cryptocurrency (Bitcoin, Ethereum, Litecoin) only. We do not accept standard credit or debit cards due to strict regional laboratory payment processors. Please refer to our Payment page for step-by-step guidance.
Orders are shipped throughout Canada from our Vancouver operations hub using tracked Canada Post services.
Yes. Free same-day tracking dispatch applies automatically to Canadian orders over $300.
Confirmed orders are processed within 24 hours and generally ship within 48 hours, excluding holidays and weekends.
Email help@northlinebio.ca or call 1-888-742-6103 Monday to Friday from 9:00 AM to 5:00 PM EST.
Contact customer operations immediately with your order number and clear photographs of the parcel and product.